Pepti Ltd. ("Pepti," "we," "us," or "our") respects your privacy and is committed to handling personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws. This Policy applies to information we collect through our website, orders, communications, and related services (the "Services"). It should be read together with our Terms of Service.
We collect the following categories of information:
| Category | Examples | Source |
|---|---|---|
| Identity & contact | Name, email, shipping and billing address, phone (if provided), organization/lab name | You, at checkout or contact |
| Order & transaction | Products ordered, order history, subscription details, correspondence | You / your activity |
| Payment | Payment method type and processor tokens; card details are entered directly with our payment processor — we do not store full card numbers | You, via processor |
| Technical & usage | IP address, approximate location/country (used to set currency), device and browser type, pages viewed, referring URLs, timestamps | Automatically |
| Cookies & local storage | Session and preference data, cart contents, language/currency selection | Automatically |
| Communications | Emails, support messages, quiz and chatbot interactions | You |
We do not knowingly collect sensitive personal information, and you should not send it to us. We do not knowingly collect information from anyone under the age of majority.
We use personal information to: process, fulfil, and ship orders and subscriptions; take and confirm payment and prevent fraud; provide customer support; operate, maintain, secure, and improve the Services; set your default currency and language; communicate about orders, account, and (where permitted) marketing; comply with legal, tax, accounting, and regulatory obligations; and enforce our Terms and protect our rights, property, and safety and those of others. We rely on your consent, the performance of our contract with you, our legitimate business interests, and legal obligations as bases for processing.
We use cookies, local storage, and similar technologies to keep your session, remember your cart and preferences, and understand site usage. You can control cookies through your browser settings; disabling them may impair site functionality (for example, the cart may not persist). Where required, we will seek your consent for non-essential cookies.
We share personal information with trusted third-party providers only as needed to operate the Services, under contracts requiring them to protect it. These may include:
Each processor handles data under its own privacy terms. We do not sell your personal information.
We may disclose personal information: to comply with applicable law, regulation, legal process, or lawful government or customs request; to enforce our Terms; to detect, prevent, or address fraud, security, or technical issues; to protect the rights, property, or safety of Pepti, our customers, or others; and in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case information may be transferred as a business asset (subject to this Policy).
We are based in Canada. Because we serve customers in Canada and the United States and use third-party providers that may operate in other countries, your information may be stored or processed outside your province or country, including in the United States, where it may be subject to the laws of those jurisdictions (including lawful access by courts, law enforcement, and regulators). By using the Services you consent to such transfers.
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to satisfy legal, tax, accounting, and regulatory requirements, to resolve disputes, and to enforce our agreements. When no longer required, we take reasonable steps to securely delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to its sensitivity. However, no method of transmission or storage is completely secure, and we cannot and do not guarantee absolute security. You are responsible for keeping your account credentials and devices secure. Any transmission of information is at your own risk.
Subject to applicable law and reasonable verification of your identity, you may request to access, correct, or update the personal information we hold about you, withdraw consent (which may limit our ability to provide the Services), or ask questions about our handling of your information. Some information may be retained where we are permitted or required to do so, or where it is subject to legal privilege or would reveal third-party information. To make a request, contact our Privacy Officer below. We will respond within the timeframe required by applicable law. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.
Where we send commercial electronic messages, we do so in accordance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time using the link in our emails or by contacting us; we may still send you non-promotional, transactional messages about your orders and account.
The Services may contain links to third-party websites and services that we do not control. This Policy does not apply to those sites, and we are not responsible for their content or privacy practices. Please review their policies.
The Services are intended only for persons who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us and we will take appropriate steps to delete it.
We may update this Policy from time to time. The "Last updated" date indicates the latest revision. Material changes will be posted here and, where required, communicated to you. Your continued use of the Services after changes take effect constitutes acceptance.
Pepti Ltd. — Attn: Privacy Officer
Calgary, Alberta, Canada
Email: privacy@getpepti.com
This Privacy Policy is provided for transparency and does not create rights beyond those granted by applicable law. The English version governs.